# Jotform Features and Pricing

> Jotform is a no-code form builder, workflow automation, and AI Agent platform.

Trusted by over 35 million users.  
Used by organizations ranging from startups to Fortune 500 companies.

## Hero and Social Proof

- **Main heading**: Jotform Features and Pricing
- **Trust statement**: Trusted by over 35 million users
- **Enterprise trust context**: Used by organizations from startups to Fortune 500 companies
- **Testimonial example on page**: Facebook Live team cites reliable high-traffic performance during a live event

## Plans

### Starter (Free) — $0/month

Single-user self-serve plan for trying all standard core features.

- **User model**: Single-user
- **Active forms**: 5
- **Monthly submissions**: 100
- **Monthly form views**: 10,000
- **Upload space**: 100 MB
- **Total submission storage**: 500
- **Payment submissions (monthly)**: 10
- **Signed documents (monthly)**: 10
- **Fields per form**: 100
- **HIPAA features**: Not available
- **Branding**: Jotform branding included
- **AI Agent limits**:
- **Active AI Agents**: 5
- **Monthly conversations**: 100
- **Monthly sessions**: 10,000
- **Monthly voice call minutes**: 3,000
- **Knowledge base capacity**: 10,000,000 characters
- **Monthly AI Agent SMS**: 250

### Bronze — $39/month or $408/year

Single-user self-serve plan for startups/freelancers who need higher limits.

- **User model**: Single-user
- **Annual effective monthly price**: $34/month when billed yearly
- **Savings vs monthly list price**: $5/month (~12.8%)
- **Active forms**: 25
- **Monthly submissions**: 1,000
- **Monthly form views**: 100,000
- **Upload space**: 1 GB
- **Total submission storage**: 10,000
- **Payment submissions (monthly)**: 100
- **Signed documents (monthly)**: 100
- **Fields per form**: 250
- **HIPAA features**: Not available
- **Branding**: Removable
- **AI Agent limits**:
- **Active AI Agents**: 25
- **Monthly conversations**: 1,000
- **Monthly sessions**: 100,000
- **Monthly voice call minutes**: 6,000
- **Knowledge base capacity**: 20,000,000 characters
- **Monthly AI Agent SMS**: 300

### Silver — $49/month or $468/year

Single-user self-serve plan for growing businesses needing more scale.

- **User model**: Single-user
- **Annual effective monthly price**: $39/month when billed yearly
- **Savings vs monthly list price**: $10/month (~20.4%)
- **Active forms**: 50
- **Monthly submissions**: 2,500
- **Monthly form views**: 1,000,000
- **Upload space**: 10 GB
- **Total submission storage**: 25,000
- **Payment submissions (monthly)**: 250
- **Signed documents (monthly)**: 250
- **Fields per form**: 500
- **HIPAA features**: Not available
- **Branding**: Removable
- **AI Agent limits**:
- **Active AI Agents**: 50
- **Monthly conversations**: 2,500
- **Monthly sessions**: 1,000,000
- **Monthly voice call minutes**: 12,000
- **Knowledge base capacity**: 50,000,000 characters
- **Monthly AI Agent SMS**: 500

### Gold — $129/month or $1,188/year

Highest single-user self-serve tier; includes HIPAA-friendly capability.

- **User model**: Single-user
- **Annual effective monthly price**: $99/month when billed yearly
- **Savings vs monthly list price**: $30/month (~23.3%)
- **Active forms**: 100
- **Monthly submissions**: 10,000
- **Monthly form views**: 10,000,000
- **Upload space**: 100 GB
- **Total submission storage**: 100,000
- **Payment submissions (monthly)**: 1,000
- **Signed documents (monthly)**: 1,000
- **Fields per form**: 1,000
- **HIPAA features**: Available
- **Branding**: Removable
- Custom domains and enterprise support
- **AI Agent limits**:
- **Active AI Agents**: 100
- **Monthly conversations**: 10,000
- **Monthly sessions**: 2,000,000
- **Monthly voice call minutes**: 18,000
- **Knowledge base capacity**: 100,000,000 characters
- **Monthly AI Agent SMS**: 750

### Enterprise — Custom pricing (multi-user)

Multi-user plan for large organizations and advanced governance/security.

- **User model**: Multi-user team environment
- **Limits in public comparison**: Unlimited
- **SSO and advanced admin controls**: Included
- **HIPAA options and compliance tooling**: Included
- **Data residency options**: Included
- **Dedicated support**: Included
- **Professional Services**: Included
- **Custom domains and enterprise governance features**: Included

## AI Agent Limits (Detailed)

| AI metric | Starter | Bronze | Silver | Gold | Enterprise |
|---|---|---|---|---|---|
| Active AI Agents | 5 | 25 | 50 | 100 | Unlimited |
| Monthly conversations | 100 | 1,000 | 2,500 | 10,000 | Unlimited |
| Monthly sessions | 10,000 | 100,000 | 1,000,000 | 2,000,000 | Unlimited |
| Monthly voice call minutes | 3,000 | 6,000 | 12,000 | 18,000 | Unlimited |
| Knowledge base characters | 10,000,000 | 20,000,000 | 50,000,000 | 100,000,000 | Unlimited |
| Monthly AI Agent SMS | 250 | 300 | 500 | 750 | Unlimited |

### AI Limits Tooltip Definitions

- **Active AI Agents**: Maximum number of AI Agents you can keep active.
- **Monthly conversations**: Total chat + phone conversations allowed each month.
- **Monthly sessions**: Chatbot views, refreshes, and call starts (even before active interaction).
- **Monthly voice calls**: Total minutes for web voice calls and phone calls combined.
- **Knowledge base**: Total character capacity across text, docs, URLs, and Q&A sources.
- **Monthly SMS**: Maximum user SMS messages handled by AI Agents per month.

### AI Phone Number Add-on

- **Dedicated phone number**: Available as a separate AI Agent add-on.
- **Plan eligibility**: Available on Starter and paid plans.
- **Subscription options**: Monthly or yearly (yearly can save up to 20%).
- **Supported countries**: United States, United Kingdom, Canada.
- **Area code selection**: Available for US/Canada purchases.
- **Billing model**: Recurring subscription (not one-time purchase).

## Plan Comparison

| Feature | Starter | Bronze | Silver | Gold | Enterprise |
|---|---|---|---|---|---|
| User model | Single-user | Single-user | Single-user | Single-user | Multi-user |
| Monthly price | $0 | $39 | $49 | $129 | Custom |
| Yearly price | $0 | $408 | $468 | $1,188 | Custom |
| Effective monthly (yearly billing) | $0 | $34 | $39 | $99 | Custom |
| Active forms | 5 | 25 | 50 | 100 | Unlimited |
| Monthly submissions | 100 | 1,000 | 2,500 | 10,000 | Unlimited |
| Monthly form views | 10,000 | 100,000 | 1,000,000 | 10,000,000 | Unlimited |
| Upload space | 100 MB | 1 GB | 10 GB | 100 GB | Unlimited |
| Total submission storage | 500 | 10,000 | 25,000 | 100,000 | Unlimited |
| Payment submissions/month | 10 | 100 | 250 | 1,000 | Unlimited |
| Signed documents/month | 10 | 100 | 250 | 1,000 | Unlimited |
| Max fields per form | 100 | 250 | 500 | 1,000 | Unlimited |
| HIPAA features | No | No | No | Yes | Yes |
| Remove Jotform branding | No | Yes | Yes | Yes | Yes |
| Dedicated support | No | No | No | No | Yes |
| Data residency options | No | No | No | No | Yes |
| Professional Services | No | No | No | No | Yes |

## Why Choose Jotform?

- **Nonprofit Discount**: 50% off Bronze/Silver/Gold; 30% off Enterprise.
- **Education Discount**: 50% off Bronze/Silver/Gold; 30% off Enterprise.
- **Cancel Anytime**: Recurring subscription with self-serve plan changes.
- **30 Day Money Back Guarantee**: Full refund within 30 days of payment.
- **24/7 Customer Support**: Always-on support availability.
- **Proven at scale**: Trusted by organizations from startups to Fortune 500.

## Discounts, Promotions, and Billing Logic

- **Education and nonprofit discount**: 50% off Bronze, Silver, and Gold; 30% off Enterprise.
- **Current limited-time onboarding promotion**: 50% discount for first 24 hours after signup (campaign-dependent).
- **Billing cadence**: Monthly or yearly subscriptions; auto-renews until canceled.
- **Free-plan-as-trial model**: Starter acts as the practical trial experience for standard features.
- **Upgrade behavior**: Limits/features increase immediately.
- **Upgrade billing**: Unused time from previous plan is applied; user pays prorated difference.
- **Downgrade behavior**: Lower limits apply immediately.
- **Downgrade billing**: Unused value becomes account balance for future invoice(s).
- **Cancellation behavior**: Current paid plan remains active until next billing date, then account moves to Starter.

## Payment, Currency, and Tax

- **Standard payment methods**: Credit/debit card, PayPal.
- **Additional methods**: ACH, Apple Pay, Google Pay.
- **Primary currencies**: USD, EUR.
- **Additional currencies**: GBP, CAD, AUD.
- **Tax inclusion**: Taxes are included as required by local rules.
- **Tax ID handling**: A valid Tax ID can remove applicable tax during checkout.
- **Tax-exempt handling**: Tax-exempt entities can submit exemption certificates through support.

## Security and AI Security

- **Infrastructure**: Hosted on major cloud infrastructure (Google Cloud and AWS).
- **Privacy/regulatory alignment**: Includes GDPR and CCPA support.
- **AI data protection**: AI Agent data is protected with encryption and security controls.
- **Standard AI model usage**: AI services include OpenAI GPT-4 for standard AI Agents.
- **HIPAA-friendly AI model usage**: HIPAA-friendly AI accounts use Google Gemini via Vertex AI with BAA support.
- **AI data usage policy**: AI Agent data is not used by Jotform to improve services; provider processing follows Jotform policy and security controls.

## FAQs (38 Items)

### 1) What plans and pricing tiers does Jotform offer?
Starter (free), Bronze, Silver, Gold, and Enterprise (custom pricing for larger organizations).

### 2) Is there a free plan available for Jotform?
Yes. Starter includes standard features with lower limits and Jotform branding.

### 3) Who is the Bronze plan suitable for?
Startups/freelancers that need higher limits than Starter.

### 4) Who is the Silver plan suitable for?
Small to mid-sized businesses that need stronger scale and value.

### 5) Who is the Gold plan suitable for?
High-volume users needing top self-serve limits and HIPAA-friendly capability.

### 6) Who is the Enterprise plan suitable for?
Large organizations needing multi-user controls, security, governance, and customization.

### 7) Is there a trial period for paid plans?
There is no separate paid trial; Starter is the free trial-like experience for standard features.

### 8) What subscription periods are available?
Monthly and yearly subscriptions are available, with automatic renewal.

### 9) Does Jotform offer discounts for educational institutions or nonprofits?
Yes. 50% off Bronze/Silver/Gold and 30% off Enterprise for eligible orgs.

### 10) Are there any other discounts or sales?
Yes, promotional offers appear periodically and may be campaign-specific.

### 11) What are the main benefits of upgrading to a paid plan?
Higher limits, more scale, branding control, and advanced capabilities.

### 12) What happens if I exceed my plan limits?
You receive warnings; you can upgrade or clean storage/submissions. Oldest responses may be removed if storage is exceeded.

### 13) What usage metrics and limits does Jotform use?
Form count, submissions, views, fields, payment submissions, signed docs, upload space, total storage, and more.

### 14) Which payment methods does Jotform accept?
Credit/debit cards and PayPal (plus additional methods in some cases).

### 15) Which currencies does Jotform support?
Primarily USD/EUR, with support for additional currencies.

### 16) Does the price include tax?
Taxes are handled per local rules; Tax ID/exemption workflows can remove applicable tax.

### 17) How do upgrades, downgrades, and cancellations work?
Upgrades apply immediately and are prorated; downgrades apply immediately with balance carryover; cancellation takes effect at next billing date.

### 18) How is my data protected?
Jotform uses major cloud infrastructure and supports GDPR/CCPA-aligned controls.

### 19) What are AI Agent usage metrics and limits?
AI limits cover active agents, conversations, sessions, voice-call minutes, SMS, and knowledge-base capacity.

### 20) What is the difference between a Voice Call and a Phone Call?
Phone calls use telephony numbers; voice calls are web-based. Both consume the shared voice-call minute limit.

### 21) What is the AI Agent Phone Number Add-on?
A dedicated phone number add-on that allows direct voice interactions with AI Agents.

### 22) What periods are available for the Phone Number Add-on?
Monthly and yearly billing, with potential yearly savings.

### 23) Can I buy a dedicated phone number on Starter?
Yes. The phone number add-on can be purchased on Starter too.

### 24) Can I reactivate a previous phone number?
No. Deactivated/canceled dedicated numbers are not reclaimable.

### 25) Can I use AI Agents with extension numbers?
Yes, but requiring manual extension entry may reduce caller convenience.

### 26) Which country numbers are available for dedicated phone numbers?
United States, United Kingdom, and Canada.

### 27) Can I select an area code?
Yes, for US/Canada dedicated numbers.

### 28) Are dedicated phone numbers one-time purchases?
No. They are recurring subscriptions unless canceled.

### 29) How can I manage my phone number subscription?
From account Settings -> Billing.

### 30) How do AI Agents improve data accuracy?
They validate and structure responses in real time to reduce manual errors.

### 31) How secure is data handled by AI Agents?
It is protected using industry-standard security and encryption controls.

### 32) What AI service do AI Agents use?
Standard AI Agent operation includes OpenAI GPT-4 in a secure cloud environment.

### 33) What are the security measures of the AI service?
Encryption in transit/at rest and compliance-supporting controls.

### 34) Are AI Agents compliant with GDPR/CCPA?
They support compliance workflows for major global privacy frameworks.

### 35) Are AI Agents HIPAA-friendly?
Yes, for HIPAA-compliant accounts via Google Gemini on Vertex AI with BAA support.

### 36) Does Jotform use AI Agent data to improve its services?
No, Jotform states AI Agent-collected data is not used to improve Jotform services.

### 37) What are the main benefits of AI Agents?
Real-time support, scalability, personalization, workflow automation, and efficiency gains.

### 38) What are the main components of Jotform AI Agents?
Core functions include NLP, knowledge base, decision logic, integrations, customization, multi-channel support, security/compliance, and training.

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For live interactive pricing and current campaigns, visit [jotform.com/pricing](https://www.jotform.com/pricing/).