About Us

A Short History 

It was a dark and stormy day at the office. The year was 2006, and Aytekin Tank was working as a software consultant in New York City. He kept running into the same pain point at work. Coding online forms was such a time suck! Not only was it time-consuming to build online forms, but it was not the most enthralling of tasks.

Aytekin browsed online, trying to find an easier way to go about the task. He quickly realized that there was no great solution on the market to simplify the process. Web-based form builders were painful to use. You would add a question by going to an "Add Question" page. JotForm introduced the idea of building a web form on a WYSIWYG form editor using JavaScript drag and drop and AJAX. You can read more about how he came up with the first version on this blog post.

JotForm’s userbase was steadily increasing, and spreading the word about the product. Working during the day, and working on JotForm at night became unsustainable as a side project, and Aytekin decided to make the leap to working on JotForm full time. Building out the team slowly and deliberately, Aytekin decided to bootstrap his company. Now headquartered in San Francisco, JotForm has never received any outside funding and has experienced continued growth. We like keeping things independent, creative, and fun. Our team is global: we have another office in Ankara, Turkey. Our 20-strong support team works from various countries around the world. This allows us to deliver 24/7 customer support.

Today, JotForm has over 4 million users from over 177 countries. More than a thousand new users create accounts on JotForm every day. As a globally used tool, we’ve made JotForm available in over a dozen languages. Let’s walk down memory lane and take a look at the first version of JotForm, which was released in 2006:

JotForm 1.0

Here was an early growth chart.

JotForm First Ten Year

Here at JotForm, our mission is to make it easy for anyone to create online forms. We have a culture of listening to our users, and many new features have been prioritized and built due to user demand. We’re very excited about the future. If you love JotForm, please tell your friends and colleagues about us. Thank you for all of your support along our journey.

JotForm recognized in Online Form Builder based on user reviews

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  • americanpiepizzas

    I would like to close my account. Please advise how to proceed.

  • Talogan

    I submitted a request more than an hour ago and still no help. The phone number at the bottom of my confirmation payment email is not in service. This is disappointing.

  • Newbury Vet Clinic

    We have been being charged for services we did not want or ask for. How do i speak to a person? How do you keep getting our CC#?

    Please Help!

  • Özlem Yesil


    Nous vous avons écrit ce lundi 30 septembre mais sans réponse de votre part.

    En effet, nous sommes une firme de Services conseils à Québec et nous aimerions que nos participants puissent passer leur Examen Black Belt sur une plate-forme qui soumet par la suite directement les résultats.

    Est-ce possible de le faire via votre plate-forme ? Je vous remercie de bien vouloir nous revenir dans les meilleurs délais et je reste à votre disposition à : ozlem.yesil@linovati.com sinon au 418-781-5611 - poste 3068.

    Dans cette attente, très cordialement,


  • Robert Wintner

    Pardon me, but I just don't get it. I'm looking for info on Next Chapter or nextchapter.com but get only linked to an oblique mirror universe on creating "forms." Can you send info in plain English on Next Chapter with a who, what, when, where, how and so on?

  • TheBlossomSpa

    I need to update my card information and I cant figure it out. I tried the plimus thing and cant figure it out

  • allyson Brown

    I am the Sr. Creative Director for ESSENCE Communications and we use JOTFORM for various forms internal and consumer facing for our marketing capabilities. Examples are, surveys/ job request forms etc.
    I'd love to set a meeting/call with an account manager or actual developer to discuss opportunities that can open up the parameters of what can be customized outside of the programmed build. We run into issues like image scaling, font library blocks and sizing. I can be contacted via email and look forward to your response.
    Allyson Brown

  • D9TM2018_19

    How can I speak to someone directly? Is there a good phone number to call? The number that I found on the web 858-550-7500 does not work.

  • Sylvia M Coulter

    I see a pending charge on my American Express account from Jot.com with no transaction contact information (company phone number or address).

    I did not / do not want a membership to Jot.com.

    Please cancel the charge immediately.

    Thank you,

  • hafidhyp

    Good information
    I want to share the link with the title why choose jotform on my website, please check below:

  • vpfinancefbi

    Please Help! I am in the middle of baseball signup for a 750+ player league and all of my forms with Adobe Sign are not working. I have submitted a request via the support forums along with screenshots of the error only to be told it was forwarded to the dev team and nothing more. As much as I like this site, I need this fixed ASAP. If I cannot get someone to get in touch with me regarding a time frame for a solution, how to I request a refund of our just purchased SILVER level membership. We cannot have these forms fail on the first 2 days and it is extremely inconvenient to not be able to call someone when something urgent and time sensitive is occurring. Email is fine for normal issues and questions, but horrible customer service for real problems.

    Please advise,


  • Najib

    lets's check through :

  • Najib

    wow so impressive history
    lets's check through

  • OCHSevents

    why does it take so long to get a reply to the question I posted? Maybe if you had a phone number for people to call, it wouldn't be so annoying.

  • Heather

    No matter what hoops I jumped, and even as I used my email to communicate with support, my email was always rejected as being invalid.

    My email is NOT invalid.

    JotForm is invalid, and I will never use it. Ever.

    Let's see if it works this time, when I used CAPS in front.

  • nationwiderealty2018


  • Tammy

    Having a HUGE issue with my account being suspended and now my form that I filled out for help is going ignored. Please email me ASAP. I need this account up and running again. Tammy

  • philliesbridge

    What happened to your outstanding customer service? We used to be able to call or chat. Please bring this support back lest you lose customers.

  • Elaine Smith

    Good Day

    I recently received an email from a client indicating that he had completed our Supplier Questionnaire on 8 March.

    To date I have not received a notification so I attempted to login to your website but I am unable to do so. I keep receiving a message stating that either the user name or password is incorrect.
    I attempted to use the “Forget Password” option both yesterday and today but have not received the automated email either, which would allow me access that way.

    The last notification that I received was on 6 Feb 2019 and nothing since then. I am aware of at least 2 forms which should now be on the website and I really need the information urgently.

    It would be appreciated if you could look into the reasons why I can no longer
    1. access the site
    2. receive notification

    Another problem encountered is that I am unable to find a place on your website where I can send a query. If I go to "Contact Us" - I am directed to FAQ's which is not what I need.

    Quality Specialist

  • Everton Soares de Oliveira

    Prezados boa tarde.

    Estamos querendo usar o software em nossa instituição e gostaria de entender como funciona a questão do licenciamento.
    Pois como disse vamos utilizar dentro da nossa instituição.

  • Steve Tocker

    I just signed up today but, when I try to login get "Login failed - AUTOSUSPENDED". I tried the 'Contact JotForm Support' page but it requires me to log in!!!

    Not a great start to my Jot Form experience. Please advise.

  • CastingBCMP

    I've been trying for the last few hours to get my username changed. I received a response quickly asking if I was sure about the change. I responded that I was and am now waiting for four hours to either have it changed or have someone respond. Is there a telephone number I can call to speak to someone who can assist?

  • SaintsWebmaster

    i can't get help page to work. is there a way to phone you?

  • Terps0422

    Assistance on adding email addresses..

  • Nadine Banks

    After multiple tries, I realized that I know my password but not my Login Name. Can you show me how to get information?


  • Geri Smith

    I am being double billed on my Amex card - who do I contact to get a credit.

  • Ebou Janha

    I changed my email on my profile and now I can't login to my account. I used the same email as my username.

  • Ramon L Rodriguez

    Please, I have to tell you that I lopve your product, but there are two things:

    I would love to have an app that I can open and bring a particular form for people to handle in my office ina tablet.

    second, make it easier to log in. I mean, stop the ads, and put a big LOG IN icon to make it easier and more convenient.

  • S. Nightwing

    I've been supporting JotForm since 2012 when it was just starting to get popular & the yearly subscription was cheap! Now I'm so glad JF let me be grandfathered in with my initial cost. I don't do a lot of forms since I'm not doing as much web design nowadays, but I'm sure gonna keep that cheap price & probably never cancel my account unless I die, which hopefully, will be a long time from now!

    Best Regards, & I love the orange cat!
    S. Nightwing

  • Honeybeeangel

    Thank you , & Merry Christmas .
    I not sure what this .i will figure it out though.i suppose this a blog that I can not down my thoughts ..rest Azure I be asking question..thank you sencerly

  • Smile7

    Whoa. I'm excited to start making forms when I need them. Gracias 🤗❤️

  • gailhillis

    The person who set up our Jot Form is not longer working with us. We want the ability to archive old forms but I am not the owner so I cannot do that. Any suggestions?

  • Jane Nordberg

    I can't seem to login to our account -- we recently upgraded to JotForm Gold. Is there an issue with the upgrade?

    Jane Nordberg
    Jewish Historical Society of Michigan

  • Carrie Lynn Marquez

    Our school district is wanting to order some subscriptions from you. We need to add you to our vendor database. Can you please send me your W9 so we can add you to the data base, so we can process an order to you.

    Carrie Marquez
    Senior Buyer
    Pajaro Valley USD

  • Donna Schweitzer

    I am trying to renew out subscription. I need an invoice which was sent to HR but it is cut off on the document that I have. I am the card holder so I do not have a log in. My number is 405-419-8215 my e-mail is donna.schweitzer@ohfa.org

  • Katie Fisher

    Question: If I am to use your product, can I track responses? Also, can I track who the respondents are? OR are the respondents anonymous?

    Thanks you for any assistance!

  • Martin Solé

    Easy and useful. We replace paper with jotform.

  • cesar

    Hi, we are going to Silicon Valley for two weeks. Is it possible to have a meeting with you?
    We will like to show you what we do.
    Thank you.

  • SharonSmethurst

    Love stories like this. I'm a little in-love with JotForm at the moment.


    Great work!!

  • Jeanne-Catherine Ellis

    Aytekin bey: I am impressed with your blog and would like to share it with a friend of mine. However, the friend has done some hurtful things to me recently, and I am not ready to re-initiate contact. If you are willing to do so, I would ask you to contact him directly. I would very much like to help him with his own blog and website, but I have no particular expertise in either area... and I see that you do. Furthermore, I believe you are both from the same city, and might benefit from sharing each other's experiences.
    I would be grateful for a response of any kind - even a simple acknowledgement of this message, with nothing more.
    If you are interested, however, I would be delighted to know this. I think there is good to be done here. Inshallah.

  • Tayyab786g


  • Barbaros Cem Erbaşlı

    Kendileri ile 8 yıldır çalışıyoruz. Tek bir problem dahi yaşamadık. Başarılarının devamını dilerim.

  • Nazar

    Is it true that ExxonMobil is using your service?

  • Berik

    Please can you response me..., sure ExxonMobil to use your service?

    It's official?


  • CastingBCMP

    Who is Vanessa Trapero and why is this person showing up as a collaborator when I'm viewing my form? I do not have any collaborators.


    You are not responding to my requests and I will be lodging a complaint with my credit card company. You are unauthorized to charge my card and it is now illegal!

  • esayas

    Comment Than you for wonderful vision

  • Steven Guine

    Good day to you:
    I have tried using your password reset function and never received an e-mail. I tried to send you a support request, but the message hangs. I need to reset my password. Can you help me?

    Thanks in advance,
    Steven Guine

  • Tom Bardessono


    Thomas Bardessono
    Street Address: 2021 Frst St #5
    City: Napa
    State / Province: Ca
    Postal / Zip Code: 94559
    Phone Number
    (707) 5960268

    Now create your own JotForm - It’s free!
    Create a JotForm