Use Jotform for Citizen Service Requests
Make it easy for residents to report issues, request services, and communicate with your city or municipality. Jotform offers government agencies a comprehensive platform to collect, track, approve, sign, automate, and manage citizen service requests, all within a single, secure, and no-code system.
How Jotform Supports Citizen Service Requests
Jotform offers powerful products that streamline citizen service requests workflows. Each one plays a role in making your process faster, easier, and more transparent.
Form Builder
Collect citizen service requests online
Create service request forms for maintenance issues, utilities, records, inspections, and more.
Add file upload fields for photos, videos, and documentation from residents.
Use conditional logic to route requests based on department, urgency, or location.
Jotform Tables
Centralize citizen request data for tracking and analysis
Store submissions with timestamps, categories, locations, and service details.
Filter, sort, and group requests for faster triage and departmental review.
Share secure views with public works, utilities, safety teams, or administrative departments.
Jotform Worklows
Automate request routing and departmental approvals
- Auto-assign incoming requests to the correct departments or field teams.
- Trigger approval steps for inspections, budget authorizations, or supervisor reviews.
- Create parallel or conditional workflows for complex multi-step processes.
Jotform Sign
Collect approvals for permits and service requests
- Create signable documents for permits, releases, authorizations, and municipal agreements.
- Automate multi-signer workflows for residents, inspectors, managers, and supervisors.
- Generate tamper-proof audit trails and automatically save signed PDFs.
Jotform AI Agents
Provide instant AI support for residents and frontline staff
- Answer common questions about jury service, pay, and scheduling.
- Guide users through the process of requesting deferral or exemption.
- Provide directions and court location details automatically.
Jotform Apps
Build a mobile-friendly citizen service hub
Combine service request forms, information pages, documents, and payments into one app.
Offer residents easy access via QR code, direct link, or home-screen installation.
Send push notifications
Jotform Boards
Track citizen requests visually across departments
Convert service submissions into actionable tasks for field or administrative teams.
Move items through stages like “New,” “Assigned,” “In Progress,” and “Completed.”
Add comments, files, and updates to keep internal teams aligned in real time.
