Use Jotform for Collecting Feedbacks and Reviews
Scattered reviews and missed follow-ups can make it hard to truly understand customers. Jotform makes feedback collection simple by combining forms, automated workflows, review approvals, and reporting into one platform. From gathering ratings to resolving concerns, every step is connected, transparent, and easy.
One Feedback and Review Collection Solution
Jotform brings powerful products that work feedback and review collection workflows. Each one plays a role in making your process faster, easier, and more transparent.
Form Builder
Capture detailed feedback from customers and employees
- Create forms with rating scales, open-text questions, and product/service-specific fields.
- Allow file uploads for screenshots, receipts, or photos.
- Customize branding for consistent customer experience.
Jotform Tables
Build a central feedback database
- Store reviews with sentiment scores, categories, and response rates.
- Track historical feedback trends across products and services.
- Share filtered views with customer support or product teams.
Jotform Worklows
Automate follow-ups and review management
- Route negative feedback directly to support for immediate action.
- Trigger thank-you messages or rewards for positive reviews.
- Automate approval steps before publishing testimonials.
Jotform Sign
Manage permissions for testimonials and case studies
- Collect consent forms from customers to use their feedback publicly.
- Store approvals securely with each review.
- Keep an auditable trail of permissions and agreements.
Jotform AI Agents
Deploy a feedback assistant for real-time engagement
- Ask clarifying questions when feedback is incomplete.
- Address customer concerns instantly and direct them to solutions.
- Provide sentiment summaries to managers for quick decisions.
Jotform Apps
Build a review hub for easy submission and tracking
- Bundle feedback forms, policies, and FAQs into a branded app.
- Allow users to submit reviews anytime, anywhere.
- Give staff access to review data and response tools on mobile.
Jotform Boards
Track review lifecycle visually
- Move feedback through stages: Received → Analyzed → Responded → Resolved → Published.
- Assign tasks to support or marketing staff.
- Keep all stakeholders aligned with status updates.
