How to Collect Product Reviews with Jotform
Jotform’s platform helps you collect product reviews by bringing review collection, moderation, approval tracking, and feedback presentation together in one connected system. Create and collect verified reviews with photos, organize submissions, and route them through moderation and approval workflows. Keep the entire review process clear, organized, and actionable so you can feature high-value customer feedback without managing scattered tools.
One Product Review Collection Solution
Jotform brings powerful products that work product review collection workflows. Each one plays a role in making your process faster, easier, and more transparent.
Form Builder
Create review forms that capture every detail.
- Build forms with rating scales, written feedback, and verified purchase fields.
- Allow customers to upload photos or videos of products.
- Use conditional logic to personalize the review experience.
Jotform Tables
Manage reviews in a central, searchable databasese
- Store reviews with moderation status, helpful votes, and sentiment tags.
- Track reviewer engagement and trends across products.
- Share filtered views with marketing, support, or product teams.
Jotform Worklows
Automate moderation and response management
- Route reviews for moderation before publishing.
- Escalate negative reviews to customer support for immediate action.
- Trigger rewards or thank-you messages for positive reviewers.
Jotform Sign
Collect secure permissions for testimonials
- Capture e-signatures for using customer reviews in marketing.
- Process photo/video usage rights digitally.
- Keep a complete audit trail of all approvals.
Jotform AI Agents
Deploy a smart review assistant
- Ask clarifying questions if feedback is vague or incomplete.
- Respond instantly to customer concerns raised in reviews.
- Summarize sentiment and trends for managers.
Jotform Apps
Build a customer-facing review hub
- Bundle review submission forms, FAQs, and incentive trackers into one app.
- Allow customers to check their review status.
- Enable direct messaging for feedback follow-ups.
Jotform Boards
Track reviews across the publishing workflow
- Move reviews through stages: Purchase Made → Review Requested → Submitted → Moderated → Published.
- Assign moderators or managers to each stage.
- Keep review handling transparent and collaborative.
