Use Jotform for Customer Complaint Management
Jotform’s platform helps you process customer complaints by combining complaint forms, automated workflows, e-signatures, and follow-ups in one secure system. Collect detailed complaint information, route issues through resolution steps, and track each case from filing to final outcome. Keep complaint handling clear, organized, and trackable for both customers and support teams.
One Customer Complaint Management Solution
Jotform brings powerful products that work customer complaint management workflows. Each one plays a role in making your process faster, easier, and more transparent.
Form Builder
Collect complaint details clearly and consistently
- Create complaint forms with issue descriptions, order info, and resolution preferences.
- Allow customers to attach screenshots, receipts, or other supporting documents.
- Use conditional logic to route urgent complaints instantly.
Jotform Tables
Centralize and analyze complaint data
- Track resolution times, satisfaction scores, and recurring issue patterns.
- Filter by product, region, or customer type to identify trends.
- Share controlled views with support and management teams.
Jotform Worklows
Automate complaint routing and escalation
- Automatically assign cases to the right department or manager.
- Set escalation triggers for unresolved or high-priority complaints.
- Send automated updates to customers throughout the process.
Jotform Sign
Secure acknowledgments and agreements
- Collect signatures from customers on resolution acceptance forms.
- Document internal approvals for compensation or escalated cases.
- Maintain a digital audit trail for accountability.
Jotform AI Agents
Provide real-time complaint assistance
- Respond instantly to customers with acknowledgment and empathy.
- Suggest possible solutions or direct issues to the right staff.
- Follow up to confirm customer satisfaction after resolution.
Jotform Apps
Create a customer-facing complaint hub
- Bundle complaint forms, status trackers, and support resources in one app.
- Enable direct messaging between customers and support staff.
- Provide a self-service portal for faster resolution.
Jotform Boards
Track complaints visually across their lifecycl
- Move cases through stages: Complaint Filed → Assigned → Investigating → Resolved → Satisfaction Confirmed.
- Assign follow-up actions to staff members.
- Keep the entire team aligned with transparent updates.
