Zoho integrations does not update.

When I integrate zoho, the form perfectly updates the first application through the form. After the second one, it does not add it but it records over the first one, it always leaves a record only added in zoho, it does not add them but it treads them and always leaves one, deletes the one that was and records the new one and so on….

I've tried integrating my form with Zoho and made 2 test submissions. It does add a new contact when making a new submission.

Would you mind providing us the form URL in question so we can further test it? Also, please provide us with more details of your Zoho setup.

Looking forward for your response. 

Hi! My cases are in leads ,not in contacts .
And what do you mean with zoho setup?
Thanks again
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Now working ¡!!! But some fields don’t update.
Can you tell me why ?? thanks
In zoho have a field unique !! that was the problem..!!!
I need to know about the fields don t update.
Thanks
De: JotForm
Enviado el: martes, 22 de mayo de 2018 22:59
Para: Marcefabian2005@hotmail.com
Asunto: Re: Zoho integrations does not update.
A new response has been received:
[JOTFORM]
Answered by Jed_C
I've tried integrating my form with Zoho and made 2 test submissions. It does add a new contact when making a new submission.
[1527040705Zoho CRM - Contacts - Google C]
Would you mind providing us the form URL in question so we can further test it? Also, please provide us with more details of your Zoho setup.
Looking forward for your response.
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Hello,

Please, can you give us your form ID? And can you share us screenshots that fields you marked to help you better?

You can look at here to learn how to post the screenshot to our support forum:

-How to Post Screenshots to Our Support Forum

I am waiting for your response.

Its possible that the fields on your form is not fully compatible with Zoho.

For example you are using short text fields to collect numbers. You should use number fields to collect numbers.

Also you are using an input mask on one of your questions. That might cause problems.

I have seen integrations break when the default settings for fields are customized. So when you use a field leave it with its default settings.

One way to find the bad fields is to map them one at a time. And submit your form at each step. If the submission goes through that's good. So move on to the next field. If it fails you have isolated the problem to the bad field.

Thankssssssss was that.-
De: JotForm
Enviado el: jueves, 24 de mayo de 2018 15:21
Para: Marcefabian2005@hotmail.com
Asunto: Re: Zoho integrations does not update.
A new response has been received:
[JOTFORM]
Answered by aubreybourke
Its possible that the fields on your form is not fully compatible with Zoho.
For example you are using short text fields to collect numbers. You should use number fields to collect numbers.
Also you are using an input mask on one of your questions. That might cause problems.
I have seen integrations break when the default settings for fields are customized. So when you use a field leave it with its default settings.
One way to find the bad fields is to map them one at a time. And submit your form at each step. If the submission goes through that's good. So move on to the next field. If it fails you have isolated the problem to the bad field.
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