I have other clients who just never get to the payment screen

2.  I have other clients who just never get to the payment screen (not all, but enough clients that it's annoying).

Here you said that you have clients that are not making it to the payment screen.

However, when I tested this on my end it is working and I am not able to replicate an issue.

Perhaps they decided to leave it prematurely since you have 2 Incomplete Payments.

thank you—
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