If a user completes a payment on your form, it will be posted as a valid payment submission. However, payments from off-page payment gateways like PayPal Personal are logged as incomplete until the payment is completed. Jotform also records the payment as incomplete if the user abandons or closes the redirected payment page.
Additionally, a declined payment for the following off-page or redirected payment gateways is also logged as incomplete:
- Stripe Checkout
- PayPal Checkout
- PayPal Personal
- PayPal Express
- Venmo
- PayPal Invoicing
- PayU
- PayU Money
- PayU TR
- Worldpay UK
- Payfast
- Stripe ACH
- 2Checkout
- Skrill
- Sofort
- Paymentwall
- iyzico
Your form records the incomplete payment in Jotform Tables through the Pending Payment section.
To view the incomplete payments for your payment form, please follow these steps:
- In the My Forms page, select the form with incomplete payments you want to view.
- Click the Submissions button to open Jotform Tables.
- In Jotform Tables, click the three vertical dots (kebab menu) from the main submissions tab.
- Click the Pending payments from the list of options.
- Hover your mouse over the submission with the incomplete payment, and click the View details button.
- You have two actions to choose from:
- Delete Forever — Click this button to purge the incomplete payment from the Jotform Tables. Confirm the action by clicking the Delete button on the popup.
- Complete — Clicking this button adds the incomplete payment to the list of entries in the Jotform Tables. However, this doesn’t retry the payment process and will not charge the user. You can do this if you want the entry included in the report and trigger a workflow, emails, and integration.
How to View Incomplete Payments on the Old Submissions Page
On the old submissions page, the Incomplete Payments button is just below the title of your form.
Click the button to open your list of incomplete payments. You may Delete the item, view its Details, or Complete the Submission.
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6 Comments:
For Paypal and Stripe it works automatically. Since 2 or 3 months with SOFORT we always manually confirm the pending paymants. Thats such a hassel. Can we figure out a solution for that?
Can I make the automated e-mail conditional to succesful payment? I want to sent a submission ticket if the payment was succeful and I want to sent a reminder to try again if the payment wasn't succesful. Is that possible?
is there an option to be automatically alerted when a payment is pending/incomplete? We don't log into our account that much during certain times of the year, so this is easy to miss unless we are of course checking regularly.
Thanks in advance!
every time i have a incomplete submission by pending payment, i will delete forever and clear the cache, but always the spot still blocked. how can i fix that
Thank you so much!
So how do we know if it is complete? If paypal completes it will it automatically complete or do we manually have to do it?