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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    duplicate submissions

    Asked by ashevilledogco on November 29, 2016 at 08:48 PM

    When I fill out a form and submit it, it goes through fine, but then when I reopen my browser on my phone it opens to the last page I was on which  is often the verification page which shows the last form I submitted went through and then it resubmits the form. I have clients saying they are getting triplicate copies of forms and I am getting notifications well after the form has been submitted. I think this is causing the number of submissions we are getting to be falsely high as well as annoying our customers.

    Page URL:
    www.ashevilledogcomapny.com/admin-forms/

    Submissions fill verification then
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    JotForm Support

    Answered by seth on November 30, 2016 at 01:52 AM

    Hello,

    You can try enabling unique submission check but I think this is not suitable for your case since your customers may want to submit your forms several times. If you want to try that here is the guide:

    https://www.jotform.com/help/64-How-to-Set-Unique-Submissions-on-a-Form

    You can also try using Captcha to prevent auto submissions when the page re-opened in other devices that browser accounts are connected.

    Here is the guide to add captcha:

    https://www.jotform.com/help/205-How-to-Add-a-CAPTCHA-field

    After trying these if you still encounter duplicated submissions issue, please contact us again in order us to investigate the issue further.

    I see that you have accessed your submissions limit. You need to delete some submissions to activate your forms again. your forms are not working right now.

    I hope this answer helps.

    All the best.