- ashevilledogcoAsked on November 29, 2016 at 08:48 PM
When I fill out a form and submit it, it goes through fine, but then when I reopen my browser on my phone it opens to the last page I was on which is often the verification page which shows the last form I submitted went through and then it resubmits the form. I have clients saying they are getting triplicate copies of forms and I am getting notifications well after the form has been submitted. I think this is causing the number of submissions we are getting to be falsely high as well as annoying our customers.Page URL:
- JotForm SupportsethAnswered on November 30, 2016 at 01:52 AM
You can try enabling unique submission check but I think this is not suitable for your case since your customers may want to submit your forms several times. If you want to try that here is the guide:
You can also try using Captcha to prevent auto submissions when the page re-opened in other devices that browser accounts are connected.
Here is the guide to add captcha:
After trying these if you still encounter duplicated submissions issue, please contact us again in order us to investigate the issue further.
I see that you have accessed your submissions limit. You need to delete some submissions to activate your forms again. your forms are not working right now.
I hope this answer helps.
All the best.