There is an issue where it redirects to a 404 page because jotform is putting " infront of the URL. which takes it to a 404 page. How can I force the

  • Brady Miller
    Asked on December 13, 2023 at 8:43 PM

    There is an issue where it redirects to a 404 page because jotform is putting " infront of the URL. which takes it to a 404 page.

    How can I force the URL to resolve to the actual domain instead of going through jotform? We need customers to download a spreadsheet template during signup and re-upload it. I've added the file to my website and can download it without issue when going to the URL but when adding it as a link in the jotform, we end up with a 404 error.

    Page URL: https://www.jotform.com/help/431-how-to-add-a-downloadable-file-to-your-form/
  • William JotForm Support
    Replied on December 14, 2023 at 12:48 AM

    Hi Brady,

    Thanks for reaching out to Jotform Support. Can you give us more details about this issue? If you can share with us the link to the form as well as the sample form submissions, that would help us understand the issue further and figure out a solution.

    As soon as we hear back from you we'll be able to help you more with this.