What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How to downgrade subscription?

    Asked by VizionDesign on December 01, 2016 at 05:11 PM

    Hey,

     

    I would like to downgrade my account, cause I stopped building sites, and everybody is transferring or updating their sites.

    downgrade free subscription premium monthly subscription
  • Profile Image
    JotForm Support

    Answered by Mike_G on December 01, 2016 at 10:08 PM

    I see that you are subscribed to a Premium Monthly plan which is already an old plan. We understand that due to some instances, you need to downgrade your account. We would just like to remind you that when you downgrade your account and have decided to upgrade again in the future, you may upgrade to our new plans that are available.

    You can downgrade your subscription back to free by going to the Billing section of your accounts page.

    https://www.jotform.com/myaccount/billing

    Then,

    You will get a confirmation message after your subscription has successfully downgraded.

    Once you've downgraded your account, you will no longer be charged monthly for your Premium subscription.

    If you need any further assistance regarding this, please feel free to contact us again anytime.

    Thank you.

  • Profile Image

    Answered by VizionDesign on December 02, 2016 at 02:44 AM
    He still keeps giving me an error.
    With kind regards,
    Peter Van der Heyden
    K.J. Cardijnlaan 23, Hamme | peter@hammedia.be | 0468/27 43 59 | 052/528 525
    ...
  • Profile Image
    JotForm Support

    Answered by owen on December 02, 2016 at 03:55 AM

    Hi Peter,

    I have downgraded your plan back to free on your behalf. I have also cancelled your subscription and refunded the unused time on it. 

    Please contact us again if you need any further assistance.