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ximik_svetaAsked on December 2, 2016 at 12:15 AM
Здравствуйте, не работает форма обратной связи, подскажите в чем причина?
Создала форму, добавила ее на свой сайт по инструкции. При заполнении формы страница виснет и кнопка отправить пишет подождите пожалуйста, форма не отправляется.
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Özlem JotForm DeveloperReplied on December 2, 2016 at 3:17 AM
Hi,
I have cloned your form to my side and tried to replicate your issue. I didn't replicate your issue in my cloned form. After that, I sent you a test email and I didn't replicate the issue in your form, too.
Could you please check your form again after you clear your browser caches? You can have a look at this instruction about how to clear browser caches: https://kb.iu.edu/d/ahic
If you embed your form into a website, could you please share a direct URL of it?
On the other hand, if you embed your form in a website, my suggestion is to use iFrame Embed Method. Please follow the guides below about how to embed:
Which-form-embed-code-should-I-use
If you give more detailed information about your issue, I can make more detailed explanation on your issue.
I'll be awaiting for your reply.
Thank you.