Ticket Purchases widget does not keep an accurate count at some times

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    nsb_fdmtravel
    Asked on December 05, 2016 at 03:48 AM
    We used the plugin Ticket Purchases to keep track of the registrations. However, on a few occasions we experienced that the counter for no obvious reasons suddenly showed a wrong number of registrations for the events. So we had to manually adjust the counter and spend a lot of time monitoring the registrations. Can you recommend another plugin with similar functionality but more stability?
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    Boris
    Answered on December 05, 2016 at 04:26 AM

    Our Ticket Purchases widget should be keeping its count properly, so losing its correct count would be some kind of bug, and as such we'd love to get to the bottom of this and resolve any issues that might have been causing it.

    When the widget seems to lose its count, or you experience another kind of an issue, please contact us here and we'll gladly examine it at that time to see whether there may be any errors, and if an error is found that we can escalate it to our developers for fixing.

    If you would like to use another widget of a similar functionality, our similar widgets are Inventory, Gift Registry, Quantity Gift Registry.

    You can add any of these widgets to your form by following this guide:

    https://www.jotform.com/help/252-How-to-Add-a-Widget-to-your-Form

    Please let us know should you need further assistance, or as soon as you run into an issue with incorrect count of your widget, and we'll be happy to help.