What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Ticket Purchases widget does not keep an accurate count at some timesAsked by nsb_fdmtravel on December 05, 2016 at 03:48 AMWe used the plugin Ticket Purchases to keep track of the registrations. However, on a few occasions we experienced that the counter for no obvious reasons suddenly showed a wrong number of registrations for the events. So we had to manually adjust the counter and spend a lot of time monitoring the registrations. Can you recommend another plugin with similar functionality but more stability?
Our Ticket Purchases widget should be keeping its count properly, so losing its correct count would be some kind of bug, and as such we'd love to get to the bottom of this and resolve any issues that might have been causing it.
When the widget seems to lose its count, or you experience another kind of an issue, please contact us here and we'll gladly examine it at that time to see whether there may be any errors, and if an error is found that we can escalate it to our developers for fixing.
If you would like to use another widget of a similar functionality, our similar widgets are Inventory, Gift Registry, Quantity Gift Registry.
You can add any of these widgets to your form by following this guide:
Please let us know should you need further assistance, or as soon as you run into an issue with incorrect count of your widget, and we'll be happy to help.