What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How can i ensure that the last box shows up when downloading the form

    Asked by WorldClassTeachers on December 05, 2016 at 05:47 AM

    When downloading the form I am unable to see the last box that suggests the reference may be shared. 

    Why does this happen? I have played around with the settings but I still can't see it. 

     

     

  • Profile Image
    JotForm Support

    Answered by Boris on December 05, 2016 at 06:48 AM

    Can you please elaborate a little on what you meant by "when downloading a form"?

    Are you referring to downloading the PDF files of your submissions?

    If so, it sounds like you may have customized the PDF Design for your form, and that the custom design was created without those fields. In order to correct the issue, I would recommend that you reset the custom design of your PDF files, which you can do directly from the submissions page of your form:

    https://www.jotform.com/help/269-How-to-View-Form-Submissions

    Simply click on PDF > Customize PDF:

    When the PDF Designer loads, click on Reset, but do not click on Save after that:

    Please let us know whether resetting the custom design resolved the issue you were having.