Embedded form will not allow users to complete submissions

  • eluxe
    Asked on December 6, 2016 at 10:39 AM

    Those who enter my comps are getting a message saying "submit.jotform.us’s server DNS address could not be found'

     

    Please help!!

    Page URL: http://eluxemagazine.com/competitions/win-an-organic-cotton-slogan-tee-by-lawrenson/
  • David JotForm Support
    Replied on December 6, 2016 at 11:46 AM

    It looks as though you have modified the embed code for your form:

    <script type="text/javascript" src="//www.jotform.com/jsform/63254363578160?redirect=1"></script>

    This is the proper embed code:

    <script type="text/javascript" src="https://form.jotform.com/jsform/63345661167156"></script>

    Try replacing your current embed code with the correct embed code.  If that does not work, replace the script embed with the iFrame embed code:

    https://www.jotform.com/help/148-Getting-the-form-iFrame-code

    That should allow the embedded form to function properly.