What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Embedded form will not allow users to complete submissions

    Asked by eluxe on December 06, 2016 at 10:39 AM

    Those who enter my comps are getting a message saying "submit.jotform.us’s server DNS address could not be found'


    Please help!!

    Page URL:

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    JotForm Support

    Answered by david on December 06, 2016 at 11:46 AM

    It looks as though you have modified the embed code for your form:

    <script type="text/javascript" src="//www.jotform.com/jsform/63254363578160?redirect=1"></script>

    This is the proper embed code:

    <script type="text/javascript" src="https://form.jotform.com/jsform/63345661167156"></script>

    Try replacing your current embed code with the correct embed code.  If that does not work, replace the script embed with the iFrame embed code:


    That should allow the embedded form to function properly.