Submit button stucks on Please wait

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    agambrel
    Asked on December 08, 2016 at 07:34 PM

    I have embedded my form on my wordpress website and it looks great, but when I fill out the form and hit "submit" it just says "please wait" and never fully processes.

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    John_Benson
    Answered on December 08, 2016 at 11:16 PM

    I did a test submission on your form direct link and I was not able to replicate the issue. See image below:

    However, I was able to replicate the issue on your website. I was stuck in the "Please wait..." button. Please try to re-embed your form using the iFrame Method. Here's a guide: https://www.jotform.com/help/148-Getting-the-form-iFrame-code.

    Let us know how it goes. Thank you.

     

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    agambrel
    Answered on December 09, 2016 at 08:11 AM

    I followed the iFrame Method instructions...it didn't work for me. Now just the link is showing up on  my page (see link below)

     

    http://audreygambrel.com/senior-model-application/

     

     

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    candy
    Answered on December 09, 2016 at 08:37 AM

    Hello,

    I have checked your website and I have seen that it looks like the following screenshot below:

     

    You have embedded the form codes into the wrong place of your website codes.

    Could you please remove the form codes and re-embed your form into your website?

    Then we will check what is wrong with the Submit button.

    Thanks in advance.

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    agambrel
    Answered on December 09, 2016 at 10:16 AM

    It is now working...thank you for your help!