Convert to PDF: The PDF file is blank.

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    Chris Matak 
    Asked on December 08, 2016 at 08:45 PM

    I have converted a form to pdf using the convert to pdf. The pdf file opens after download and is blank. Any advise or assistance you could provide would be most appreciated.

    As always thank you for your time and assistance.

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    Answered on December 09, 2016 at 12:35 AM

    I can't seem to replicate the issue on my end. I cloned your form and converted the clone to PDF, and the file doesn't seem to be blank. Please see the screenshot below:

    May I ask what PDF reader are you using to view the file? I recommend using Adobe Acrobat Reader to make sure that the PDF displays correctly.

    Please try clearing your browser cache and converting to PDF again. If the issue still persists, please let us know. You may also check out this article for more information on Fillable PDF - Everything you need to know about JotForm Fillable PDF Creator.
    Thank you.