What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Convert to PDF: The PDF file is blank.

    Asked by Chris Matak  on December 08, 2016 at 08:45 PM

    I have converted a form to pdf using the convert to pdf. The pdf file opens after download and is blank. Any advise or assistance you could provide would be most appreciated.

    As always thank you for your time and assistance.

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    JotForm Support

    Answered by Chriistian on December 09, 2016 at 12:35 AM

    I can't seem to replicate the issue on my end. I cloned your form and converted the clone to PDF, and the file doesn't seem to be blank. Please see the screenshot below:

    May I ask what PDF reader are you using to view the file? I recommend using Adobe Acrobat Reader to make sure that the PDF displays correctly.

    Please try clearing your browser cache and converting to PDF again. If the issue still persists, please let us know. You may also check out this article for more information on Fillable PDF - Everything you need to know about JotForm Fillable PDF Creator.
    Thank you.