Do I first ship the product order or collect payment first and then ship it?

If I sold something and the buyer says they sent the money goods and service, Do I get the money first before I ship it out ? or do I have to ship it first and then send a receipt with tracking number as proof of shipping and then get paid? How does goods and service work?

Hi Vennetta,

Thanks for reaching out to Jotform Support. Please note, that we provide a Form Builder, where you can create a form to sell products. On this form, you can include a Payment Processor integration which will charge your customer and you will receive the money in your account. You can design the form both ways, you can first charge the customer and then send the product upon receiving the order and the payment. You can also use the Purchase Order Integration which will allow you to send an invoice to the customer and they can mail in the payment. So it is up to you how you want to create the form and charge the customers.

To create the form, you can check out some of our ready-made Order Form Templates.

Reach out to us if you need any more help.