What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    How do I fix my form so it doesn't allow people to submit a form without paying their entry fee?

    Asked by bcpa2015 on December 12, 2016 at 12:07 PM




    I need to create a form that has a set inventory, but when some people submit their form the payment isn't processed properly. That messes up my inventory and I need to get their payment through other means.


    Any help would great.

  • Profile Image
    JotForm Support

    Answered by AIDAN on December 12, 2016 at 12:38 PM

    Please note that when a form is submitted but the payment doesn't go through, that creates an "incomplete payment" and you can view those by following this tutorial: https://www.jotform.com/help/135-How-to-view-incomplete-payments


    One of the features of inventory widgets is that they will not reduce their total if the submission is not marked complete. As that happens only when the payment is marked complete, one solution would be to:

    1. Regularly check the list of incomplete payments (as explained above).

    2. Reaching out to the folks that couldn't complete their payments for a reason or another.

    3. Once you settle the matter of payment, you mark the respective submission as complete through the "Complete Submission" button shown in the tutorial linked above.

    4. This will make the inventory widgets reduce their total automatically.


    Please let us know if that is an acceptable solution. We welcome any further questions you may have.