What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Email Notification not working

    Asked by vim00010 on December 13, 2016 at 04:10 AM

    https://form.jotformeu.com/62073124032340

     

    The above form has an email notification setup, vmulford@grundfos.com is receiving the mails, but lpender@grundfos.com isnt- please can someone tell me why this would be? 

    Page URL:
    https://form.jotformeu.com/62073124032340

  • Profile Image
    JotForm Support

    Answered by Chriistian on December 13, 2016 at 04:30 AM

    Hi,

    I checked your form and the email notifications that you have set on your form but the emails were not in the bounce  list. I also checked the activity logs on your account, I can see that notification emails are being sent successfully to lpender@grundfos.com.

     

    You can also check it by following the instructions provided in this article: How to View Your Account Activity Logs.

    If the emails are still not being received, please check your spam folders as well.

    Please read also this article: Why I am not Receiving Email Notifications.

    If issue still persists, please let us know.
    Regards.