Lost submissions

  • Bourane
    Asked on December 13, 2016 at 9:32 AM
  • emily
    Replied on December 13, 2016 at 9:50 AM

    Hi,

    We are sorry for the inconvenience. Could you please provide us more details about your problem with the form ID that you are having problem with?

    Waiting for your response.

    Thank you.

  • Bourane
    Replied on December 13, 2016 at 9:53 AM

    user name: bourane.elfar@icomgroup.org 

    i checked all active forms with no submissions saved 

    although there was lot of submissions 

  • Bourane
    Replied on December 13, 2016 at 10:21 AM

    is it too hard to have an answer ?

     

  • John_Benson
    Replied on December 13, 2016 at 11:43 AM

    You can check all activity logs that are happening to your account. Here's a guide on: How-to-View-Your-Account-Activity-Logs.

    Lost submissions Image 1 Screenshot 50

    Lost submissions Image 2 Screenshot 61

    Please check your Trash folder or My Forms folder, if the form with submissions you're looking for is there. See the image below:

    Trash folder:

    Lost submissions Image 3 Screenshot 72

    Reem folder:

    Lost submissions Image 4 Screenshot 83

    If that is not what you need, please provide the form IDs or form URLs of the affected forms so that we can further investigate.

    We'll wait for your response. Thank you for your cooperation.