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    SalesForce integration not working

    Asked by ChristianGrovara on December 13, 2016 at 12:29 PM


    This is the third email I've sent regarding an issue in which salesforce integration has not been processing properly.

    I've verified all fields in the past and it worked. I cannot now authenticate my account in order to log in and make edits.

    Could someone please contact me in order to get this issue resolved as it's costing us productivity. 

    Please reply as soon as possible.


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    JotForm Support

    Answered by BDAVID on December 13, 2016 at 01:55 PM

    You were answered on the first thread you opened regarding this issue: https://www.jotform.com/answers/1005895 

    As indicated by my colleague there, please make sure that you are copying the password or the token carefully so that non-printable characters are not copied. 

    Also, ask SalesForce support if the security token is not longer valid, and if it is necessary to create a new one.

    Also, once you make sure your credentials are correct, do the following:

    1) Remove the integration.

    2) Clear your forms cache: https://www.jotform.com/help/229-How-to-Clear-Your-Form-Cache 

    3) Integrate back again: https://www.jotform.com/help/271-Flexible-Data-Integration-With-Salesforce 

    Let us know if you need more help.