What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How can I set up the shipping charges for a flat fee on additional days?

    Asked by ralfboehnke on December 14, 2016 at 12:32 PM

    ...I created a form and it seems to work fine, but I have trouble setting up shipping charge. I actually want a flat fee for UPS GROUND which is fine, but I also need a flatfeet for 2-DAY, 3-DAY and OVERNIGHT. It does not seem to work. Please advise. Ralf

    Page URL:
    www.myremittanceenvelopes.com

  • Profile Image

    Answered by KadeJM on December 14, 2016 at 02:03 PM

    Please refer to our guide about Add-Shipping-Cost-to-Payment-Forms which should help more but, if you need more help then just let us know.

  • Profile Image

    Answered by ralfboehnke on December 14, 2016 at 03:44 PM
    …I know how it works, but there is only one FLAT RATE. I need flat rates for different shipping like one rate for GROUND, one for SECOND DAY, ONE FOR OVERNIGHT.
    I don’t see how to accomplish that.
    Ralf Boehnke
    171 RANGE ROAD
    CUMBERLAND CENTER, ME 04021
    PHONE: (207) 807-7145
    ralf.boehnke@gmail.com
    ...
  • Profile Image
    JotForm Support

    Answered by jonathan on December 14, 2016 at 06:19 PM

    Unfortunately that is not available. There is only one Flat Rate option (per transaction).

    But I think the option Per Product item can work instead as additional Flat Rate option.

     

    The First Item is the base flat rate... if there is more option then apply Per Additional Item.

    OR

    You may want to setup the items instead with Special Pricing

    User guide: What-is-Special-Pricing

    You will have to assign the additional cost directly into each items base on the other option (i.e. ground, night, days)

    Let us know if the suggested options will not work for you.

     

     

     

  • Profile Image

    Answered by ralfboehnke on December 14, 2016 at 06:44 PM
    …thanks. I have tried a few of those options and also once I have setup certain things like flat rate I cannot go back to the other option „per product item“.
    I need to start from scratch. It’s not perfect though. I have for different items and to assign shipping to each differently does not make much sense. You have
    a great product, but the shipping set up is very basic.
    Ralf Boehnke
    171 RANGE ROAD
    CUMBERLAND CENTER, ME 04021
    PHONE: (207) 807-7145
    ralf.boehnke@gmail.com
    ...
  • Profile Image

    Answered by ralfboehnke on December 14, 2016 at 07:44 PM
    …I also don’t know how to make it to select two products. Once I switch to another product it removes the selection of the first product. In other words when I set up the shipping as an extra product it won’t let me add it to a previously selected item.
    Can this be overruled?
    Ralf Boehnke
    171 RANGE ROAD
    CUMBERLAND CENTER, ME 04021
    PHONE: (207) 807-7145
    ralf.boehnke@gmail.com
    ...
  • Profile Image
    JotForm Support

    Answered by jonathan on December 14, 2016 at 09:00 PM

    ...I also don’t know how to make it to select two products. Once I switch to another product it removes the selection of the first product

    To fix it on your form https://www.jotform.us/form/62035068809155 you should enable User Can Select Multiple Products option in the Additional Gateway Settings

     

     

    ---

    I checked your form and I can see you have already properly setup Special Pricing feature.

     

    Let us know if there is more you need assistance with.

     

     

     

  • Profile Image

    Answered by ralfboehnke on December 15, 2016 at 06:45 AM
    …this is just the test form I was playing with. I’ll look for the additional Gateway Settings. Did not see that.
    Thank you.
    Ralf Boehnke
    171 RANGE ROAD
    CUMBERLAND CENTER, ME 04021
    PHONE: (207) 807-7145
    ralf.boehnke@gmail.com
    ...
  • Profile Image

    Answered by ralfboehnke on December 16, 2016 at 11:44 AM
    …I made it work. that is great. One more thing It does not show the subtotal when two items are selected on the form even though I checked this option.
    As you can see the form has the shipping as default item preset and when i add a product it should add both items together and show on the form.
    How do I do that?
    The form lives here: http://www.myremittanceenvelopes.com/order.html
    Ralf Boehnke
    171 RANGE ROAD
    CUMBERLAND CENTER, ME 04021
    PHONE: (207) 807-7145
    ralf.boehnke@gmail.com
    ...
  • Profile Image
    JotForm Support

    Answered by Mike_G on December 16, 2016 at 02:42 PM

    If I'm not mistaken the option you checked is the one shown in the image below.

    And that refers to

    Or, are you looking for something that's shown in the image below?

    If that's what you're looking for, I would like to apologize but that only appears if "Shipping" is enabled. And since you have your "Shipping" as part of the Product list, it will just be added or part of the "Subtotal" just like what is shown in the image above. Also, in that example, I have left the "Flat Rate Charge" amount empty, that's why shipping is only $0.00.

    However, you can try to use the Full Source Code of your form and apply scripts to achieve your requirements.

    If you have any further assistance, please feel free to contact us again anytime.

    Thank you.