I am trying to upgrade to Silver with a cc but it doesn't populate for a card number?

  • sunshine2127
    Asked on December 15, 2016 at 4:28 PM

    If I click to pay by purchase order it will take me to the next box, but if I click to pay by CC it does not react. 

  • Jeanette JotForm Support
    Replied on December 15, 2016 at 5:12 PM

    If you want to pay with CC, you must also click on "You agree to our Terms...." check box

    I am trying to upgrade to Silver with a cc but it doesnt populate for a card number? Image 1 Screenshot 20

  • sunshine2127
    Replied on December 15, 2016 at 5:45 PM
    I am checking that box as well, but then the entire box just disappears...
    ...
  • Chriistian Jotform Support
    Replied on December 15, 2016 at 9:17 PM

    I checked the Pricing page and the Billing page to see if I can replicate the issue. However, it appears that the upgrade button works fine on my end. I am able to enter my credit card details after checking the "Terms" box and clicking Upgrade.

    I am trying to upgrade to Silver with a cc but it doesnt populate for a card number? Image 1 Screenshot 20

    Were you trying to upgrade from the Pricing page? If so, please try upgrading from the Billing page instead. Here's the link: https://www.jotform.com/myaccount/billing. May I also ask which browser were you using when you encountered this issue? This would help us investigate the issue further.

    I will wait for your response.
    Regards.