What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I am trying to upgrade to Silver with a cc but it doesn't populate for a card number?

    Asked by sunshine2127 on December 15, 2016 at 04:28 PM

    If I click to pay by purchase order it will take me to the next box, but if I click to pay by CC it does not react. 

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    JotForm Support Manager

    Answered by Jeanette on December 15, 2016 at 05:12 PM

    If you want to pay with CC, you must also click on "You agree to our Terms...." check box

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    Answered by sunshine2127 on December 15, 2016 at 05:45 PM
    I am checking that box as well, but then the entire box just disappears...
    ...
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    JotForm Support

    Answered by Chriistian on December 15, 2016 at 09:17 PM

    I checked the Pricing page and the Billing page to see if I can replicate the issue. However, it appears that the upgrade button works fine on my end. I am able to enter my credit card details after checking the "Terms" box and clicking Upgrade.

    Were you trying to upgrade from the Pricing page? If so, please try upgrading from the Billing page instead. Here's the link: https://www.jotform.com/myaccount/billing. May I also ask which browser were you using when you encountered this issue? This would help us investigate the issue further.

    I will wait for your response.
    Regards.