My website doesn't work on any forum other than a laptop or computer, no mobile device

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    kpwoods23
    Asked on December 15, 2016 at 05:25 PM

    Hi there

     

    My jotform link is redirected to a site and it will not work on a device that is mobile - ipad, tablet, iphone etc.  Do you have any ideas why this is?

     

    Thanks
    Karen

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    liyam
    Answered on December 15, 2016 at 08:46 PM

    Hello Karen,

    I'm not sure if this is a relevant issue to the concern that you are raising but when I viewed your page, the form is not showing up. I noticed on your page that you are using frameset. Also, you are using a regular HTTP protocol when viewing the form, but on your frame source, it uses HTTPS, please change the HTTPS in the source to HTTP in order to fix the view of your form on the page.

    In any case, both on my laptop and my mobile device, visiting your page results to a blank one. But if this is not what you mean, please let us know.

    Thanks.

  • Profile Image
    kpwoods23
    Answered on December 15, 2016 at 09:45 PM
    When I go to get the link for my form - it comes up as the link being
    https://form.jotform.co/63327767497876
    How am I supposed to change that when that is what is given to me when I
    save my form?
    Karen
    *Karen Woods*
    Mobile: 0400 670 830
    www.goherbalife.com/karenwoods

    ​**I am looking for 10 people who want to use a 3-day trial pack,
    drop a clothing size or two, get toned, receive 3 days of nutrition
    meal plan and advice, please just ask me? ***
    ...
  • Profile Image
    ashwin_d
    Answered on December 16, 2016 at 01:35 AM

    Hello Karen,

    Please note that now all form are by default SSL. When you grab your form's direct URL or embed code, it will always use SSL.

    Have you solved your problem already? I did check your website and found that form is being displayed correctly in laptop as well as mobile devices. Please check the screenshot below:

    Laptop browser:

    Mobile device:

     

    I would suggest you to please test your webpage again and get back to us if you have any question. 

    Thank you!

  • Profile Image
    kpwoods23
    Answered on December 16, 2016 at 01:45 AM
    thank you for that
    I haven't actually done a thing as I didn't understand what you were
    saying. It must have just been a little hiccup!
    have a great weekend
    *Karen Woods*
    Mobile: 0400 670 830
    www.goherbalife.com/karenwoods

    ​**I am looking for 10 people who want to use a 3-day trial pack,
    drop a clothing size or two, get toned, receive 3 days of nutrition
    meal plan and advice, please just ask me? ***
    ...
  • Profile Image
    olivia
    Answered on December 16, 2016 at 03:48 AM

    Hi Karen,

    I have checked your form (Form ID: 63327767497876).

    Let me clarify your issue.

    I have based on your comments:

    - "My jotform link is redirected to a site and it will not work on a device that is mobile - ipad, tablet, iphone etc.  Do you have any ideas why this is?"

     - When I go to get the link for my form - it comes up as the link being: https://form.jotform.co/63327767497876 

    How am I supposed to change that when that is what is given to me when I save my form?"

    I divided your issues into three:

    #1- Redirect users to a website after they submit your form

    #2- Mobile Responsiveness Issue  

    #3- How to change form link 

    #1- First of all, you can redirect submitters via Thank You Page to an external website when they submit your form. However, you need to set your external website link in your Thank You page "Redirect to external link".

    Currently, submitters see your Thank You page message shown in below image:

    This is the guide about Setting-Up-the-Thank-You-Page.

    #2- I have noticed that you are not using Mobile Responsive widget in your form. Please have a look at the videos below to see the difference.

    You can add Mobile Responsive Widget into your form to make your form more responsive.

    You can add it to your form from this page: Mobile_Responsive

    This is the guide: How-to-make-forms-mobile-responsive

    #3- Finally, you can create a custom URL of your form.

    Please have a look at this guide about How-to-Create-a-Custom-URL-of-a-Form.

     

    If you need any other supports, please feel free to let us know.

    Thank you.