What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why is my email added to bounce list always?

    Asked by nicholekathreen on December 15, 2016 at 08:06 PM

    How do I keep getting in the bounce email situation? Is it because it's aol?

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    JotForm Support

    Answered by Kiran on December 15, 2016 at 11:37 PM

    Generally, the email addresses are added to the bounce list if the emails sent are repeatedly failing to deliver to the address. This may be also possible due to the strict DMARC policy of AOL. Please refer to the blog post below from AOL about their DMARC policy.

    http://postmaster-blog.aol.com/2014/04/22/aol-mail-updates-dmarc-policy-to-reject/

    If your email address is continuously added to the bounce list, you may consider setting up SMTP email address to send the notifications/auto-responders. Also, please check the following guide that can help you with troubleshooting email delivery issues.

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues 

    Hope this information helps!