What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Refund

    Asked by Josh_McGuire on December 19, 2016 at 12:38 AM

    Greetings.
    Sorry I would like a refund for the 30 day thing. We decided not to go on the route, we were working on the backend for a for, but we've had a hard time.

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    JotForm Support

    Answered by Chriistian on December 19, 2016 at 03:12 AM

    Hi Josh_McGuire,

    I checked your account and I noticed that you are currently in a Bronze Yearly. Please cancel it your PayPal Subscription, here's a guide on How Can I Cancel My PayPal Subscription.

    We would like to inform you that cancelling your account will downgrade your subscription to Free. We will issue a refund as per request. Please wait 5 to 7 days for the refund to reflect in your account. 

    Do get us back if you need further assistance.
    Regards