What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why is there now a limit on my account?

    Asked by adzrus on December 27, 2016 at 01:42 PM

    I have had an account with you for awhile now and I have a toltal of I believe 10 forms on my account. Today when I went to add a new form it said that I am only allowed 5 forms? OIt seems a little weird being that i already have 10 forms. What is this about? 

  • Profile Image
    JotForm Support

    Answered by BJoanna on December 27, 2016 at 03:05 PM

    I have checked and you have 8 active forms inside of My Forms folder on your account. Free accounts are limited to 5 forms. Considering that you had 8 forms before we introduced form limit back in September all of your 8 forms were active, but you could not create new forms.

    https://www.jotform.com/blog/242-Upcoming-Changes-to-JotForm-Starter-Guest-Plan-Users-September-19-2016 

    I also saw that you have upgraded your account to Bronze Plan today. With Bronze plan you can have up to 25 forms. 

    You also have 4 forms inside of Trash folder on your account. Considering that you can now have 25 forms, if needed you can restore those forms. 

    How to Restore Deleted Forms

    Hope this will help. Feel free to contact us if you have any other questions.