What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why is my AT&T e-mail address continuing to be put on the bounce list?

    Asked by coutureteecompany on December 28, 2016 at 10:51 AM

    At least every other time a jot form is submitted our email address is put on the bounce list.  We cannot continue to do this.  I did not receive a response the last time  I submitted this same question.  Please advise.



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    JotForm Support

    Answered by Mike on December 28, 2016 at 11:56 AM

    It seems that AT&T is rejecting our form email notifications to your email address from time to time, this is why your email address is being added to our bounce list. Here is a link to your previous support thread:


    As suggested, you may try a non-AT&T email or configure a mail forward.

    Alternatively, our best recommendation is to use your own SMTP sender, so that the sending process and bounces will be handled by your email server.

    How to Setup SMTP for a Form

    If you need any further assistance, please let us know.