Why is my AT&T e-mail address continuing to be put on the bounce list?

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    coutureteecompany
    Asked on December 28, 2016 at 10:51 AM

    At least every other time a jot form is submitted our email address is put on the bounce list.  We cannot continue to do this.  I did not receive a response the last time  I submitted this same question.  Please advise.

     

     

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    Mike
    Answered on December 28, 2016 at 11:56 AM

    It seems that AT&T is rejecting our form email notifications to your email address from time to time, this is why your email address is being added to our bounce list. Here is a link to your previous support thread:

    https://www.jotform.com/answers/1001641

    As suggested, you may try a non-AT&T email or configure a mail forward.

    Alternatively, our best recommendation is to use your own SMTP sender, so that the sending process and bounces will be handled by your email server.

    How to Setup SMTP for a Form

    If you need any further assistance, please let us know.