Trying to set up recurring payment option (sell subscription).

  • Profile Image
    jf1022
    Asked on December 30, 2016 at 06:43 PM

    I have a payment app set up to receive one-off customer payments. Trying to set up recurring payment by selecting "sell subscription" per your instruction

    :  https://www.jotform.com/help/166-How-to-Setup-a-Recurring-Payment-Option

    But I don't see where a customer enters their ID or banking information, or alerts me that a payment has been made.

  • Profile Image
    liyam
    Answered on December 31, 2016 at 05:41 AM

    Hello,

    With using a payment gateway to receive payments, if the element has no fields to enter credit card information, then the users can input their ID and other information when they make the submission for payment. They will be redirected to a page of the payment gateway where they either can enter their card information or log in to the same account of the payment service that you are using. After making a successful payment, they will be redirected to the thank you page that you have set. 

    If you need clarification on this matter or if you have other questions or concerns, please let us know.

    Thanks.

  • Profile Image
    jf1022
    Answered on December 31, 2016 at 02:51 PM

    When I embed the form code for payment (invoice #, amount, amount paid, button for recurring payment) and test the form, it seems to work and gives me a 'Thank you' page.

    But there's no customer redirect to a gateway (Dwolla) page to enter ID, banking info etc, and selection of payment type or email confirmation to both customer and me.

    And in checking my Dwolla account there's no record of the transaction.

     

  • Profile Image
    liyam
    Answered on December 31, 2016 at 09:57 PM

    Hello,

    This is how it appears on my end when the Dwolla payment field is properly filled up

     

    Can you confirm that the actual field for the amount has a value? If it's 0 then it shall not go to Dwolla as there is no amount to transact.

    If you have further questions or if you need clarification, please let us know.

    Thanks

  • Profile Image
    jf1022
    Answered on January 02, 2017 at 05:45 PM
    This is what it looks like on my website. But nothing happens after clicking ‘Submit’
    Other items needing a fix:
    ·
    Hover Message gets cut off without scrolling. How do I move it to the left?

    ·
    I formatted the form but I can ‘t remember how I got into the text and color formatting. I want the Recurring Payment dollar amount box to be the same color as the other numerical data boxes. How do I get to the page allowing me to do this?


    ...
  • Profile Image
    Chriistian
    Answered on January 02, 2017 at 09:19 PM

    Unfortunately attachments are not visible in the forum so we are not able to see your screenshot. To send screenshots, you can visit your thread here https://www.jotform.com/answers/1022445 and follow this guide on How to add screenshots/images to questions to the support forum

    I cloned your form and submitted it. I was redirected to the Dwolla page successfully. It seems like I am unable to replicate the issue. Can you please provide us with the link to your webpage where the form is embedded so we can check on there as well?

    Since your other questions are about different issues, I have moved them to separate threads to avoid confusion. You can check out those threads by following these links:

    https://www.jotform.com/answers/1023746

    https://www.jotform.com/answers/1023747 

    I will wait for your response.
    Regards.

  • Profile Image
    jf1022
    Answered on January 03, 2017 at 08:32 PM

    The form is working as intended except for a selection button that won't deselect. I posted a separate question about that.

    Thanks for your help,

    JOhn

  • Profile Image
    liyam
    Answered on January 03, 2017 at 09:35 PM

    Hello John,

    If you are referring to the radio button. Unfortunately, that's how that button works in default. That cannot be unselected.

    If you have further questions, please let us know.

    Thanks.

  • Profile Image
    jf1022
    Answered on January 04, 2017 at 10:45 AM
    So at some future date the customer no longer wishes to use a recurring payment, or no longer wishes to be a customer, how can he stop the recurring payment from his bank account?
    If someone makes a mistake and selects the RP button, how is it corrected?


    ...
  • Profile Image
    Nik_C
    Answered on January 04, 2017 at 12:24 PM

    Since the payment is made through the PayPal you will have to cancel it in your PayPal account: https://www.paypal.com/selfhelp/article/FAQ2058

    Please check this thread as well: https://www.paypal-community.com/t5/About-Settings/How-to-stop-recurring-payments/td-p/801420

    You should see the subscription in your PayPal account where payments are coming from and you should be able to cancel them as well. 

    If you have any further questions please let us know.

    Thank you!