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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My shipping information does not show up in preview?

    Asked by erinolivia11 on December 30, 2016 at 10:58 PM



    I have the shipping section saved, but the option is not included in preview/final order form.  What is going on? How can I fix that?


    Thank you.

    Page URL:

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    JotForm Support

    Answered by Jan on December 31, 2016 at 05:05 PM

    I opened your form using the direct link (https://www.jotform.us/form/63638270197160). Unfortunately, I was not able to replicate the issue. The "Shipping" is working properly. Here's a screen capture:

    Are you still experiencing this problem? Let me clear your form cache so that your forms will be refreshed from our servers.

    If this form is embedded on a webpage, please share the URL of the webpage so that we can further investigate. You may also try to re-embed the form using the iFrame method to prevent script conflicts.

    Hope that helps. Thank you.