My shipping information does not show up in preview?

  • erinolivia11
    Asked on December 30, 2016 at 10:58 PM

    Hello,

     

    I have the shipping section saved, but the option is not included in preview/final order form.  What is going on? How can I fix that?

     

    Thank you.

    Page URL: https://www.jotform.com//?formID=63638270197160#
  • Jan
    Replied on December 31, 2016 at 5:05 PM

    I opened your form using the direct link (https://www.jotform.us/form/63638270197160). Unfortunately, I was not able to replicate the issue. The "Shipping" is working properly. Here's a screen capture:

    My shipping information does not show up in preview? Image 1 Screenshot 20

    Are you still experiencing this problem? Let me clear your form cache so that your forms will be refreshed from our servers.

    If this form is embedded on a webpage, please share the URL of the webpage so that we can further investigate. You may also try to re-embed the form using the iFrame method to prevent script conflicts.

    Hope that helps. Thank you.