My shipping information does not show up in preview?

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    Asked on December 30, 2016 at 10:58 PM



    I have the shipping section saved, but the option is not included in preview/final order form.  What is going on? How can I fix that?


    Thank you.

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    Answered on December 31, 2016 at 05:05 PM

    I opened your form using the direct link ( Unfortunately, I was not able to replicate the issue. The "Shipping" is working properly. Here's a screen capture:

    Are you still experiencing this problem? Let me clear your form cache so that your forms will be refreshed from our servers.

    If this form is embedded on a webpage, please share the URL of the webpage so that we can further investigate. You may also try to re-embed the form using the iFrame method to prevent script conflicts.

    Hope that helps. Thank you.