Form not sending to email address, another email address tests fine

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    Asked on December 31, 2016 at 02:23 PM

    We had our domain temporary suspended on Dec 16 and that was the last time we were able to get an email from our form submission.

    It was restarted on Dec 27 and the emails have not started back up.  

    For testing purposes, i added another email address, my personal one, and it goes through.  I just need the original one working again.

    Anything you guys can do to help?  All other emails come through fine to our original email as service is fully restored except jotform.  They are not in the trash or spam either.

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    Answered on January 01, 2017 at 12:24 AM

    Hello bmanhas,

    I found your email address in the bounce list. This happened because your mail server rejected the email sent by JotForm. Can you check and see if the email account exists?

    I have also removed the email address from the said list so your email alert should be able to send emails to it.

    You can check this guide to check your email history in order to see the status of email deliveries sent by JotForm to you:

    If you have questions, please let us know.