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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form not sending to email address, another email address tests fine

    Asked by bmanhas on December 31, 2016 at 02:23 PM

    We had our domain temporary suspended on Dec 16 and that was the last time we were able to get an email from our form submission.

    It was restarted on Dec 27 and the emails have not started back up.  

    For testing purposes, i added another email address, my personal one, and it goes through.  I just need the original one working again.

    Anything you guys can do to help?  All other emails come through fine to our original email as service is fully restored except jotform.  They are not in the trash or spam either.

    Page URL:
    http://form.jotform.ca/form/50070984357257

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    JotForm Support

    Answered by liyam on January 01, 2017 at 12:24 AM

    Hello bmanhas,

    I found your email address info@perceptionoptometry.com in the bounce list. This happened because your mail server rejected the email sent by JotForm. Can you check and see if the email account exists?

    I have also removed the email address from the said list so your email alert should be able to send emails to it.

    You can check this guide to check your email history in order to see the status of email deliveries sent by JotForm to you: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History

    If you have questions, please let us know.