- Andre LAFONAsked on January 03, 2017 at 05:50 AM
Forms does not come to me and I can see your system keep me in spams several times.
So the Thank you form does not occur.
Please help . my customers are winting
- JotForm SupportsethAnswered on January 03, 2017 at 06:55 AM
Your email address was in the bounce list, I removed it from the bounce list. I checked your email logs and saw the rejected emails:
This bounce issue is related to your email provider. If your email provider rejects emails from JotForm, the system blocks the email address and add it to bounce list. You need to whitelist JotForm emails in your email account by adding JotForm emails to your address book or marking our emails as not spam.
Also please have a look at this guide on how to prevent bouncing issues:
I hope this answer helps. Please don't hesitate to contact us for your further queries.
All the best!