What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I can't receive notifications

    Asked by Andre LAFON on January 03, 2017 at 05:50 AM

    Forms does not come to me and I can see your system keep me in spams several times.

    So the Thank you form does not occur.


    Please help . my customers are winting

    Page URL:

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    JotForm Support

    Answered by seth on January 03, 2017 at 06:55 AM


    Your email address was in the bounce list, I removed it from the bounce list. I checked your email logs and saw the rejected emails:

    This bounce issue is related to your email provider. If your email provider rejects emails from JotForm, the system blocks the email address and add it to bounce list. You need to whitelist JotForm emails in your email account by adding JotForm emails to your address book or marking our emails as not spam.

    Also please have a look at this guide on how to prevent bouncing issues:


    I hope this answer helps. Please don't hesitate to contact us for your further queries.


    All the best!