Why my email is in the Bounce list?

  • Profile Image
    Karen
    Asked on January 03, 2017 at 08:30 AM

    The email on my account is an active working email address - I am not sure why it was bounced. I received the October Newsletter and previous communications without a problem. . I have added the jot form email address to my contacts, so hopefully unblock from my end (if that is causing the problem).

    Is there a way to try my email address again? I would rather not use my secondary email address, as I do not check it that often. If you need to contact me, and can not use karenkperry@verizon.net then please try karenkperry@gmail.com

    2nd issue - I wanted to check the forums about transferring a form between accounts. (i created in my personal free account but want to move to a general club account that will be upgraded). If you can help with this issue as well, that would be great.

    I appreciate your assistance.

    Karen Perry

    703-362-1338

  • Profile Image
    Nik_C
    Answered on January 03, 2017 at 09:07 AM

    Hello Karen,

    I checked your emails and they were not in our Bounce list. Here is how you can check it as well https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List.

    If you have any additional questions regarding this problem please let us know.

    As about your second question I moved it to a separate thread, you can find it here.

    Thank you!