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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why my email is in the Bounce list?

    Asked by Karen on January 03, 2017 at 08:30 AM

    The email on my account is an active working email address - I am not sure why it was bounced. I received the October Newsletter and previous communications without a problem. . I have added the jot form email address to my contacts, so hopefully unblock from my end (if that is causing the problem).

    Is there a way to try my email address again? I would rather not use my secondary email address, as I do not check it that often. If you need to contact me, and can not use karenkperry@verizon.net then please try karenkperry@gmail.com

    2nd issue - I wanted to check the forums about transferring a form between accounts. (i created in my personal free account but want to move to a general club account that will be upgraded). If you can help with this issue as well, that would be great.

    I appreciate your assistance.

    Karen Perry


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    JotForm Support

    Answered by Nik_C on January 03, 2017 at 09:07 AM

    Hello Karen,

    I checked your emails and they were not in our Bounce list. Here is how you can check it as well https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List.

    If you have any additional questions regarding this problem please let us know.

    As about your second question I moved it to a separate thread, you can find it here.

    Thank you!