What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How do I go from sub user to main user?

    Asked by aaway84 on January 03, 2017 at 05:40 PM

    I have a few forms created but the link on the top tab has the wrong folder name how do I change that

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    JotForm Support

    Answered by Chriistian on January 04, 2017 at 12:44 AM

    You can change your account type from a sub-user to a standard free account by switching the account plan to Starter (Free) from the account billing page. Simply follow this link https://www.jotform.com/myaccount/billing or follow the steps below

    1. Click the user icon on the top right

    2. Select Account

    3. Click the upgrade tab

    4. Click on the Starter (free) plan

    Once on the starter plan you should be able to create your own forms, and you will still be able to access the forms that are currently shared with you from the main account heyal325. If you want to transfer the ownership of the current forms, please feel free to contact us using the main account heyal325 and make the transfer request from there.

    Regards.