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Kimberly KirkAsked on January 5, 2017 at 5:35 PM
Regarding account: boardchair@heartlandalliance.ca
We had purchased a subscription on December 23 for the "sale" price of approximately $9.95. I received my visa statement today and noticed we were charged $19.00 instead of the sale price.
I would appreciate a refund of the almost $9.05 to my visa card please.
If I misunderstood the sale and it wasn't $9.95, please advise.
Kimberly Kirk
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jonathanReplied on January 5, 2017 at 8:57 PM
Hi Kimberly,
The sales discount is only applicable for annual subscription payment.
As far as I can see on your account/username HeartlandAllianceChurch your subscription is a BRONZE-Monthly plan and not the Yearly one.
You can review your payment invoice for details on your account billing section
User guide: https://www.jotform.com/help/329-How-to-Check-Invoices
Please let us know on how you want us to proceed with your current subscription plan.
Thanks.
Related link: https://www.jotform.com/pricing