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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Downloaded PDF report looks scrambled

    Asked by SkyClaim on January 06, 2017 at 08:22 AM

    Hi there,

    I spent many hours creating a PDf report but even though the PDF design shows the layout in a normal way, when I download the PDF, it is very scrambled and not orderly - please can you help me?

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    JotForm Support

    Answered by candy on January 06, 2017 at 08:42 AM

    Hello,

    We're sorry for the inconvenience you have.

    I have checked your account and forms. I have seen that you have a PDF Design Report belongs to your form named "Test 1"

    You are able to reset the PDF clicking on the "Reset" button as you can see the screenshot below:

    I recommend you Reset the PDF and please try again,

    If the issue still persists, let us know.

    Thanks.

  • Profile Image

    Answered by SkyClaim on January 06, 2017 at 09:45 AM
    hi, i tried again and still doesnt help.
    it is so jumbled up......
    please can you have a look at the PDF design and then look at the PDF
    preview - something isn't right and i really need to fix this
    Kind Regards,
    *RENEY PIETERS*
    *Customer Services Manager*
    ...
  • Profile Image
    JotForm Support

    Answered by candy on January 06, 2017 at 10:32 AM

    Hello again Reney,

    Please try to download the submission PDFs from the PDF page of the form instead of the PDF report as you can see the screen below:

    As you can see all submissions look great on the PDF.

    I hope this helps.

    Thanks.

  • Profile Image

    Answered by SkyClaim on January 08, 2017 at 06:45 AM
    no, it still isnt good. I made a custom PDF which is essential to my form
    and even though in the design, it looks fine, when I download it - it is
    scrambled - please can you help
    Kind Regards,
    *RENEY PIETERS*
    *Customer Services Manager*
    ...
  • Profile Image
    JotForm Support

    Answered by Welvin on January 08, 2017 at 09:17 AM

    I've checked your forms and for the skyclaim form, the layouts are in order and I don't see any issues with it. Here's a screenshot of the image area:

    I also don't see an issue with the Test 1 Form.

    Would you mind telling us what part of the PDF Design is scrambled? If you can send us screenshot, that would be helpful. You have to access this thread to upload the screenshot. 

  • Profile Image

    Answered by SkyClaim on January 08, 2017 at 03:45 PM
    thanks. the issue isnt with TEST 1. THe issue is with the custom PDF design
    for the SKYCLAIM form.
    Kind Regards,
    *RENEY PIETERS*
    *Customer Services Manager*
    ...
  • Profile Image
    JotForm Support

    Answered by Kiran on January 08, 2017 at 08:29 PM

    I have tried downloading the PDF report of your JotForm titled "Skyclaim" and see the PDF report is displaying normally. Please see the screencast below:

    Did you reset the PDF design again? Could you try downloading the PDF report from the submissions view and let us know if the report is still scrambled?

  • Profile Image

    Answered by SkyClaim on January 09, 2017 at 08:45 AM
    I am not sure what was done but I spent many many hours creating a custom
    PDF form and now it's gone.....what is going on????
    Kind Regards,
    *RENEY PIETERS*
    *Customer Services Manager*
    ...
  • Profile Image
    JotForm Support

    Answered by candy on January 09, 2017 at 09:11 AM

    Hello again Reney,

    I have checked your forms I could not see your PDF reports, also. You can create them again.

    Moreover, If you do not like our PDF designer, you can download the PDF of the form and use an additional PDF Editor in order to edit it.

    Best Regards.