What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I need help with a client issue now

    Asked by ccacmarketing on January 06, 2017 at 11:05 AM

    You guys keep causing our form recipients to be added to Jotform’s block list. You need to white list these users and the domains: http://www.greystonetech.com/ and http://cherrycreekclub.com/

     

    Both of these domains are on separate hosts, however they share the same spam filtering service, and may appear to have the same IP address but do not.

     

     

    The service experience with Jotform has been extremely burdensome and painful for our customers. If you guys do not get this resolved soon, we are going to move all of our clients to a different form solution. And I would really appreciate a phone call.

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    JotForm Support

    Answered by david on January 06, 2017 at 12:16 PM

    Unfortunately, there is nothing we can do on our end to prevent your services from rejecting emails.  Since the emails are being rejected on your end, any whitelisting would need to be done through your email provider. 

    If you would like, you can send the notifications from your own address via SMTP:

    https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    This would take our services out of the equation.