What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My form is currently unavailable

    Asked by tradutormg on January 06, 2017 at 06:51 PM
  • Profile Image

    Answered by Ian on January 06, 2017 at 10:41 PM

    Pleaser provide more description about the issue you are facing, so we can check and offer our assistance.

    I randomly checked a few forms in your account and they all loaded fine.

  • Profile Image

    Answered by tradutormg on January 07, 2017 at 04:45 AM
    New response received

    body { font-family:'Times New Roman'; font-size:13px}
    Hi,Please, see screen shots of what I get both on my and jotformz sites when try to see the form:http://joxi.ru/bmon95pCY6JGryhttp://joxi.ru/krDG0bNcY1DbApKind regards,Laerte J SilvaOn Sat, 07 Jan 2017 01:41:57 -0200, JotForm <noreply@jotform.com> wrote:




    A new response has been received:






    Answered by

    Ian


    Pleaser provide more description about the issue
    you are facing, so we can check and offer our assistance.
    I randomly checked a few forms in your account and they all loaded fine.




    View this thread on browser »
    Unsubscribe Thread


    1483760517










    Este email foi escaneado pelo Avast antivus.
    www.avast.com
    ...
  • Profile Image
    JotForm Support

    Answered by BJoanna on January 07, 2017 at 05:12 AM

    It seems that first image you provided is cut off and it is not fully shown and second URL is not valid.

    However I assume that you have issues with your form _Pedido de Orçamento _Geral. This form is currently unavailable.

    Mentioned form is disabled.

    How to enable/disable a form

    Unfortunately you will not be able to enable mentioned form unless you upgrade your account or if you delete disable other forms you have. 

    Free accounts are limited to 5 forms. You currently have 36 active form on your account. 

    Because you are over form limit you can not create new forms, enable disabled forms, clone forms and restore deleted forms.

    As I already mentioned is you want to create new forms or enable mentioned form, you will have to upgrade your account to Silver plan. More about different account types and limit you can find on our pricing page. 

    Other solution would be to delete, archive or disable other forms you have. You will need to lower the number of your active forms to 4 to be able to enable mentioned form. This means that you will need to delete, archive or disable 32 other forms on your account.

    Hope this will help. Let us know if you need further assistance.