I followed these instructions and they are still coming into my google drive as a long string of numbers

  • Tzohar Seminary
    Asked on December 26, 2023 at 10:41 PM

    I followed these instructions and they are still coming into my google drive as a long string of numbers

    Page URL: https://www.jotform.com/help/553-how-to-assign-a-custom-name-to-a-pdf-document-with-pdf-editor/
  • William JotForm Support
    Replied on December 26, 2023 at 10:56 PM

    Hi Tzohar,

    Thanks for reaching out to Jotform Support. After making the change on your PDF editor, have you edited your form's integration settings selecting the edited PDF report template to use as your attachment? If not yet, try editing the integration and re-selecting the PDF that shows the edited file name:

    I followed these instructions and they are still coming into my google drive as a long string of numbers Image 1 Screenshot 20

    Once you have saved your integration's settings, try running another submission to see if you receive the PDF this time with the correct file naming convention as you have set in your PDF editor.

    Give this a try and let us know how it goes.