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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form is not displayed with its direct URL

    Asked by mimiramirez on January 10, 2017 at 06:55 AM

    Last night I was working perfectly and I even made some test responding the form and everything went smooth, but I tried to do the same this morning and when I tried to open the preview this happened, could you please help me to fix it cuz I don't know what happened, I didn't do anything besides trying to open the preview form.



    Page URL:

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    JotForm Support

    Answered by owen on January 10, 2017 at 07:26 AM


    This was caused by a form cache issue. I have cleared your form caches and now your form is displayed as it should be. To resolve such potential issues you might have with form caches please see how you can clear them yourself on this simple guide:


    Please contact us again if you need any further assistance.