What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My upload space was full although I deleted

    Asked by jimmycrow on January 11, 2017 at 08:19 AM

    I got a message that my upload space was full so I went in and downloaded and then deleted all my submissions.

    The upload space counter in my account settings still shows they are all there. Is there another step I need to follow to get the uploads to delete permanently?



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    JotForm Support

    Answered by candy on January 11, 2017 at 10:28 AM


    We're sorry for the inconvenience you have.

    I've cleared your form caches and your form spaces look okay now as you can see the screenshot below of your account usage:

    If you need any further assistance, let us know.