My upload space was full although I deleted

  • Profile Image
    jimmycrow
    Asked on January 11, 2017 at 08:19 AM

    I got a message that my upload space was full so I went in and downloaded and then deleted all my submissions.

    The upload space counter in my account settings still shows they are all there. Is there another step I need to follow to get the uploads to delete permanently?

     

    Thanks

  • Profile Image
    candy
    Answered on January 11, 2017 at 10:28 AM

    Hello,

    We're sorry for the inconvenience you have.

    I've cleared your form caches and your form spaces look okay now as you can see the screenshot below of your account usage:

    If you need any further assistance, let us know.

    Thanks!