PDF Document is missing

  • Registry Judy Nelson-Moore
    Asked on December 28, 2023 at 1:39 AM

    The file uploads were there but there was not pdf with the questions and responses to the form. What do I need to do to make sure the pdf of form results is in the folder?

  • louisgalgana19
    Replied on December 28, 2023 at 1:45 AM

    Hi Registry Judy Nelson-Moore,

    Good day to you fellow user. This query of yours caught my attention, I wanted to help you out by giving an idea. Since the PDF you're uploading to the form isn't showing up, Have you tried clearing you cache and cookies, or try using a different browser instead.

    Let me know if that helps.


  • Jeric JotForm Support
    Replied on December 28, 2023 at 1:54 AM

    Hi Judy,

    Thanks for reaching out to Jotform Support. If I got this right, you also set to receive a PDF copy of the submission via notification email but it's missing. If yes, are you referring to this form, 233595735295065. I see that you set to attach a PDF Document but you have not selected which one to attach as shown below:

    PDF Document is missing Image 1 Screenshot 20
    All you need to do is to put a checkmark on the PDF you'd like to be attached on the Advanced tab of the notification email as also shown above.

    Give it a try and let us know if you need more help.