- Ofelia PalmaAsked on January 13, 2017 at 12:23 PM
Need help with my password and user name that i forgot since i have not used it in years.
- JotForm SupportdavidAnswered on January 13, 2017 at 02:31 PM
I checked our email logs for the address in your form and they have indeed been failing. It looks like your address was rejecting the emails as spam. When enough were rejected, it resulted in your address being placed on our bounce list to prevent further rejected emails.
I removed your address from the list and sent the password reset once again. It looks like it went through. Check your inbox, it should be there.
For more information on how to prevent this from happening again in the future, please see the following guide:
If you believe other email addresses are on our bounce list, you can remove them from your end: