What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    API Limit Email

    Asked by taffpayne on January 15, 2017 at 11:45 AM

    Why do I have an email regarding reaching my API limit when I am not using the API's.

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    JotForm Support

    Answered by BDAVID on January 15, 2017 at 04:35 PM

    This is odd, you are right, there is not an API key on your account:

    I will send this to our back-end team for further investigation. You will be updated via this thread.

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    JotForm Support

    Answered by Scott on January 16, 2017 at 08:27 AM

    Hey taffpayne,

    The issue is fixed now. We had a temporary issue on the EU servers that caused a malfunction on API call limits.

    On another note, even if you don't define a unique API key, authorized apps (in your case Zapier), integrations and widgets, will use API calls off your daily limit in order to operate. For further information please take a look at our Daily API Call Limits user guide.

    Cheers.