Notificaton email is not being sent to recipient emails.

  • smithpa3
    Asked on January 16, 2017 at 5:03 PM

    I get the proper "Thank You" notificaton but no email was sent or received.

    Jotform Thread 1035977 Screenshot
    Page URL: http://test.detailandscale.com/contact_us.html
  • Chriistian Jotform Support
    Replied on January 16, 2017 at 9:08 PM

    Your email address smithpa3@sbcglobal.net was previously added to the bounce list, which is why the notification emails were not sent. Although upon checking, it appears that the email has now been removed from the bounce list. You should receive the next email notifications successfully. I have sent a test notification to confirm.

    To prevent further bouncing issues, please see our guide here: How to Prevent Email Bouncing Related Issues

    Regards.