What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    People are not receiving email notifications...

    Asked by Lifepoint on January 17, 2017 at 09:43 AM

    Users are not receiving emails.

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    JotForm Support

    Answered by Kiran on January 17, 2017 at 11:18 AM

    I have checked the email history log of your account and see that some of the email addresses list below in our bounce list which may be causing the issue.

    bdye@lifepoint.org, vcarrillo@lifepoint.org, ahenley@lifepoint.org, bparker@lifepoint.org, ldiehr@lifepoint.org, lparkhouse@lifepoint.org

    I have removed them from the bounce list and they should be receiving the email notifications. Also, please check the following guide that can help you with troubleshooting email delivery issues.

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues 

    Please get back to us if you need any further assistance. We will be happy to assist.