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shayrobertsAsked on January 17, 2017 at 8:55 PM
It shows on my account that I am over the upload space. I have deleted a number of submissions but it still hasn't cleared the space. Could you please let me know how to fix the problem.
Thank you,
Shay
Page URL: https://form.jotform.com/53366098215156 -
Welvin Support Team LeadReplied on January 18, 2017 at 2:08 AM
I have refreshed your file upload counter and it stays the same. This means that you still have files in your form. I would suggest deleting your entire submissions to clear it up. Just please make sure to have a backup of the files before deleting them up.
https://www.jotform.com/help/356-How-to-Download-the-Submission-Files