How do I see why form submissions were not received?

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    midtowncolumbia
    Asked on January 18, 2017 at 11:27 AM

    We have a form where users submit check requests. Recently, 5 of the requests were submitted through JotForm, but not uploaded to our Dropbox. How do I determine why the submissions were not uploaded?

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    Boris
    Answered on January 18, 2017 at 12:40 PM

    I'm afraid we cannot check why your past submissions might have failed reaching your Dropbox folder, but if you let us know which of the submissions have failed, we'll gladly take a look whether there is anything specific to those submissions that might have caused the failiure, or if it was some kind of downtime or network issue between us and Dropbox..

    Should your current submissions still have issues with being forwarded to Dropbox, you may want to refresh the connection between JotForm and Dropbox by removing the old integration, and then setting up a new one in its place:

    https://www.jotform.com/help/77-Upload-to-Dropbox-with-JotForm

    Reintegration is not necessary if your submissions are currently reaching Dropbox. Thank you.