What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How do I see why form submissions were not received?

    Asked by midtowncolumbia on January 18, 2017 at 11:27 AM

    We have a form where users submit check requests. Recently, 5 of the requests were submitted through JotForm, but not uploaded to our Dropbox. How do I determine why the submissions were not uploaded?

    Page URL:
    https://form.jotform.com/60519485615158

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    Answered by Boris on January 18, 2017 at 12:40 PM

    I'm afraid we cannot check why your past submissions might have failed reaching your Dropbox folder, but if you let us know which of the submissions have failed, we'll gladly take a look whether there is anything specific to those submissions that might have caused the failiure, or if it was some kind of downtime or network issue between us and Dropbox..

    Should your current submissions still have issues with being forwarded to Dropbox, you may want to refresh the connection between JotForm and Dropbox by removing the old integration, and then setting up a new one in its place:

    https://www.jotform.com/help/77-Upload-to-Dropbox-with-JotForm

    Reintegration is not necessary if your submissions are currently reaching Dropbox. Thank you.